Delivery

[El7]

I've ha no confirmation regarding delivery and was just wondering if there is currently a delay 

[James_B]

Hi @El7,

Welcome to the EE Community. 🙂

When did you place your order?

Was the phone you ordered in stock?

Thanks

James

[tlw2288]

Hi

I ordered my upgrade phone iPhone 11 Pro on Thursday 30 April and have heard nothing since either.

Order tracking defines status awaiting confirmation despite dispatch within 1 day and phone being in stock

[James_B]

Hi @tlw2288,

Welcome to the EE Community. 🙂

You'll receive a text message from DPD with your tracking details as soon as your delivery slot is confirmed.

Thanks

James

[tlw2288]

Thanks

That's fine but are there delays to this process with DPD?

[James_B]

Hi @tlw2288,

Sorry, I can't check the status of your order via the community.

If you need more information on your order, please get in touch with Customer Care.

Thanks

James

[El7]

I placed the delivery on Friday. The email I received on Friday said that it had been successful and awaiting delivery. The money has been taken out of my account and today when I spoke to customer care they said they didn't even have the order!!!!! 

[tlw2288]

I called 150 this morning and was told there was an issue with the address on my order which was why I have had no further updates and nothing dispatched.

Order was cancelled and refund expected within 3-5 working days.  New order taken at time of call - really helpful and hopefully my new phone will arrive Thursday!

Probably worth calling 150 to find out!

[Christopher_G]

Thanks for the update, @tlw2288

I'm glad you managed to get your order sorted.

@El7, did you manage to order yours?

Chris