Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

providing Photo ID after having ordered my device to a PO box service?

repofireland
Explorer

‎05-09-2020 05:59 PM

Hey - 

 

I'm from the Republic of Ireland and I'm planning on moving to the UK soon and figured I would just order a phone from a UK network as presumably it couldn't be too difficult - however a couple hours after placing my order I have noticed that a form of photo ID is required for delivery, which I cannot provide in person as my order is being delivered to a PO box//courier service. 

 

Is there an alternative way of confirming my identity? 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎05-09-2020 06:48 PM

@repofireland   Photo ID has to be shown this can be by the person who takes delivery of the device it’s doesn’t have to be you or your ID. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
repofireland
Explorer
In response to Chris_B

‎05-09-2020 10:10 PM

@Chris_B  So even if the recipient doesn't have the same surname it'll still be handed over for the next leg of the delivery?

0 Helpful
Katie_B
EE Community Support Team
In response to repofireland

‎07-09-2020 02:50 PM

Hi @repofireland. 

 

The person at the address must have a valid ID which would require the same surname. 

 

Katie 🙂

0 Helpful