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order delivery date confirmation

jackrevells
Investigator
Investigator

Hi I ordered my upgrade to the note 9 an hour ago and it still says awaiting delivery confirmation even after being told I should get it tomorrow.  Could someone help please.

98 REPLIES 98
Christopher_G
EE Community Support Team

Morning, @andyman9999

 

Could you reply to my private message with your details please?

 

Thanks 🙂


Chris

I orded a Samsung a10 last month not arrieved 

Jon_K
Former EE Employee

Hi @bennylufc1970.

 

Did you order this online or over the phone?

 

Have you had a confirmation email?

 

Jon

andyman9999
Valued Contributor
Valued Contributor
Over phone
Jon_K
Former EE Employee

Hi @andyman9999.

 

Did you manage to get in touch with our Customer Care team?

 

Jon

rhyiandewar
Visitor

Hi, I recently upgraded to the iphone XR yesterday and i have not received any confirmation yet if it has been processed?

Jon_K
Former EE Employee

Hi @rhyiandewar.

 

Welcome to the community.

 

If you haven't received a confirmation email, I'd recommend contacting our Customer Care team so they can check your account and see the status of the upgrade.

 

Jon

Austin1
Visitor

I have received a confirmation email , but do not have a 12 digit code anywhere on the email, I ordered via a phone call to EE on Friday any idea what’s happening?

James_B
EE Community Manager
EE Community Manager

Hi @Austin1,

 

Welcome to the EE Community. 🙂

 

Was the phone you ordered in stock?

 

Which day was your delivery scheduled for?

 

Thanks

 

James

Hi

I haven't had any message from any courier. I've had the day off and need to know what time the parcel will arrive.

Thanks

AKH