The EE Community

“Smart Wifi” after moving from BT to EE broadband

I have recently moved from BT to EE broadband. With BT, I had a BT Homehub and two extender discs to reach the whole house. Now that I am with EE, I still have the same Homehub and the same two extender discs - they all work fine. I note from my firs...

EE Perk code not

Hi,could someone help? Perk code not working online as per usual. Can’t resolve over the phone like I usually do. I have had the codes confirmed as valid over the phone. I’ve tried different plans and browser. Getting nowhere!! 

Removing a card

I would like to remove a card 

Hi Bristolian, can you please advice me ? , I have email problems due to EE being blacklisted (uceprotectl3)

Broadband

I am trying to pit in my email address and then my password which it is not being accepted 

Unaccetable 4g Speeds

Used to get 20/30 Mb download speed, but recenetly cant even get past 1/2 Mb. Have multple screenshots of speed tests and have spoke to EE. Get a text every day saying its been fixed but problem still remains.Completly unacceptable as cant even open ...

Tv freeze during adverts

Hi, we’re new to EE having spent the last 7 years with Virgin. We’re finding it a challenge & frustrating adapting to the set up. In some ways slightly dissapointed too but we’re going to give it a go! One thing that’s causing a current issue is that...

Customer Service options other than phone

In the past I have contacted EE customer services conveniently through chat and X. However now I do not see any option other than phone. Is there no way to send complaints as a message at our convenient times? I guess this community forum can answer ...