order delivery date confirmation

[jackrevells]

Hi I ordered my upgrade to the note 9 an hour ago and it still says awaiting delivery confirmation even after being told I should get it tomorrow.  Could someone help please.

[Christopher_G]

Hi @andyman99999

Thanks for ordering. 🙂

Samsung indicated that there would be limited availability of the device in the UK at launch. As a result, all orders received will be fulfilled on a first come first serve basis until stock is more widely available.
 

DPD will be in contact with you when the phone is ready to be dispatched.

Thanks for your patience so far. 

Chris

[andyman9999]

So will i receive confirmation soon

[Christopher_G]

The XKN reference means the order is created, @andyman9999.

If there are any problems with the order we'll be in touch.

Chris 🙂

[andyman9999]

Does this mean my orders on its way got email saying it was chris

[Christopher_G]

If you haven't received anything to say otherwise, then yes, @andyman9999.

If you're worried about your order at all, I recommend speaking to our team on 150.

Chris

[andyman9999]

I havent got mobile yet ill have to ring off my home phone

[Christopher_G]

OK, thanks @andyman9999

You can find our contact details on the get in touch help page.

Chris

[Kennethrellis1]

Phone not working I send email confirming

[andyman9999]

What you mean ??

[Katie_B]

Hi there @Kennethrellis1. 

Thanks for coming to the community. 

Please provide more information so we can help further, 

Katie 🙂