order delivery date confirmation

[jackrevells]

Hi I ordered my upgrade to the note 9 an hour ago and it still says awaiting delivery confirmation even after being told I should get it tomorrow.  Could someone help please.

[laurapanait]

Sure, I tried calling their 0800 number but I got to a dead point as I was asked to enter my EE mobile number, however this one will also come with my order :-).

So I am running out of options.

Any suggestion would be appreciated.

[Jon_K]

Thanks @laurapanait.

To use the order tracker, you need to use the number starting with 00, not the xkn number.

Let me know if this works 🙂

Jon

[laurapanait]

I have no number with 00, only the order number starting with xkn, however
if I put this in the order tracker it still shows all the details, but
Order Confirmed as status, no deliver date yet.
I find it really upseting not to receive any email regarding my order
status since the 14th. Upfront amount paid and all.
--
Georgiana-Laura Panait

[Leanne_T]

Hi @laurapanait

Thanks for coming back to us.

If you give us a call on 0800 956 6000 and select the option for no EE number this will transfer you to our customer service team who can look into your order for you.

Thanks, Leanne.

[laurapanait]

Thank you Leanne, I spoke to the customer service team and they have
updated me.

Regards

[Leanne_T]

No problem at all @laurapanait

Have a great day 🙂

[Callum2005]

No

[Katie_B]

Good Morning @Callum2005. 

Welcome back to the community. 

Is there anything we can help with?

Katie 🙂

[andyman9999]

Still not had delivery confirmation all its saying orders on its way its for galaxy fold order xkoXXXXXXXXX

[MOD EDIT: Please do not post order numbers on the public forum]