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no order number in confirmation email and no way to contact

SamBrown82
Investigator
Investigator

live chat does not work, no matter where I visit, no page comes up stop telling me to wait on the page there is nothing there.  I have no phone as it is broken which is the very reason I have ordered another one  Give me an email address to correspond with.

11 REPLIES 11
Yes.

I dont even know what that is. I have no phone, I have skype or whatever,
I just want my order number which is not included on my email confirmation
so I can find where my phone is.
James_B
EE Community Manager
EE Community Manager

Hi @SamBrown82,

 

If you are in the UK and aren't connecting via a VPN service you shouldn't have any issues using live chat.

 

Have you tried calling Customer Care via Skype?

 

Thanks

 

James