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my additinal line new phone has not arrived

LrNskuzwcZ
Explorer

‎16-12-2020 10:19 AM

HI,

I Added a HUAWEI media pad and a Samsung A21s on Friday 11th December and received

the media pad on Saturday but The A21s was nit in the Parcel.

 

It is since showing on my EE that the Phone Numbers  and corresponding accounts are showing as Active b ut the Samsung A21s has still not arrived as it said delivered by or on Monday14th December but as of Today 16th has not arrived

 

Can You Help Please?

 

Lisa 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎16-12-2020 10:36 AM

@LrNskuzwcZ  you going to speak to customer services about this as this is a public forum that cannot help you with this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
LrNskuzwcZ
Explorer
In response to Chris_B

‎16-12-2020 11:07 AM

ive just seen others get responses on here so thought i would give it a go

0 Helpful