lost Sim

[Cain3]

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Hi 

I have lost my simcard in France but don't have the ability to call someone to get it replaced is there anyway this can be solved?? 

Can someone reply to this?.

[bristolian]

Hi @Cain3 

Is it a PAYG or pay-monthly SIM? You need to report the SIM lost in order to either preserve your PAYG credit, or stop liability for further calls & texts.

You can call EE on +44 7953 966250 from any phone, or if you have access to Skype or a similar calling app, you can try +448009566000 as an alternative method.

But you do need to report the SIM lost ASAP. EE's process is detailed here 

[Cain3]

Thanks received it today. Its currently saying that it is not provisioned? Do I just need to wait? 

[Jon_K]

Hi @Cain3.

The SIM may need to be registered.

If you're old one was lost, you will be best contacting our Customer Care team so they can register it for you.

Jon

[Cain3]

I have given them a call and they have swapped it over should be fixed by 1pm tomorrow. 

[Leanne_T]

Thanks for coming back and letting us know @Cain3

Leanne 🙂