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lost Sim

Cain3
Investigator
Investigator

‎26-07-2020 05:22 PM

Hi 

 

I have lost my simcard in France but don't have the ability to call someone to get it replaced is there anyway this can be solved?? 

 

Can someone reply to this?.

0 Helpful
5 REPLIES 5
bristolian
EE Community Star
EE Community Star

‎26-07-2020 05:56 PM

Hi @Cain3 

 

Is it a PAYG or pay-monthly SIM? You need to report the SIM lost in order to either preserve your PAYG credit, or stop liability for further calls & texts.

 

You can call EE on +44 7953 966250 from any phone, or if you have access to Skype or a similar calling app, you can try +448009566000 as an alternative method.

 

But you do need to report the SIM lost ASAP. EE's process is detailed here 

Cain3
Investigator
Investigator
In response to bristolian

‎29-07-2020 11:49 AM

Thanks received it today. Its currently saying that it is not provisioned? Do I just need to wait? 

0 Helpful
Jon_K
Former EE Employee
In response to Cain3

‎29-07-2020 12:04 PM

Hi @Cain3.

 

The SIM may need to be registered.

 

If you're old one was lost, you will be best contacting our Customer Care team so they can register it for you.

 

Jon

0 Helpful
Cain3
Investigator
Investigator
In response to Jon_K

‎29-07-2020 01:21 PM

I have given them a call and they have swapped it over should be fixed by 1pm tomorrow. 

0 Helpful
Leanne_T
EE Community Support Team
In response to Cain3

‎29-07-2020 02:28 PM

Thanks for coming back and letting us know @Cain3

 

Leanne 🙂

0 Helpful