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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 3595 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 18884 Views
  • 51 replies
  • 65 Helpful

Re: No order delivery date

I ordered my phone on Wednesday and I still haven’t received any email to say when my phone will be delivered 

abbief98x by Investigator
  • 1049 Views
  • 10 replies
  • 0 Helpful

Topped up mobile broadband but have no data

An new EE SIM card in a 4G router worked just fine until my data volume expired as expected after the first month.I have now topped up £30 but still can't use this. I get a screen saying I don't have data (presumably they mean data volume). I find EE...

MM16 by Contributor
  • 3496 Views
  • 13 replies
  • 1 Helpful

Upgrade additional line

I updraged my plan at 23th of June, I received my new phone and I started to use it with my sim card. This Monday I paid via direct debit my first bill after upgrade. It shows that I have two lines open instead upgrade. I didn't even received sim car...

Julia91 by Visitor
  • 764 Views
  • 2 replies
  • 0 Helpful

Cancel with old provider before number is ported?

Hi all, I have ordered and activated my EE Sim and also requested my old phone number to be transferred to the new sim using the Pac code. It said that it will take up to 5 days but I want to terminate my account with my old provider in one or two da...

karo_temi by Contributor
  • 13461 Views
  • 3 replies
  • 2 Helpful

Port in error with three wanting to port to ee

I ported to three about 2 weeks ago and they've stuffed up and i can only call out on my number i want to keep, but no one can txt or call it, it says the number doesn't exist. If i port to ee would that problem follow or would it be like a reset? I'...

lost Sim

Hi  I have lost my simcard in France but don't have the ability to call someone to get it replaced is there anyway this can be solved??  Can someone reply to this?.

Cain3 by Investigator
  • 827 Views
  • 5 replies
  • 3 Helpful

Upfront cost is still in my bank

So basically I ordered an I phone XR on contract yesterday I got the email saying successful EE order with a xko order number and I have just checked my bank and the upfront cost hasn’t been taken from my back. Have I passed my credit check and is it...

Maddie7 by Visitor
  • 756 Views
  • 1 replies
  • 0 Helpful

Discrepancy between account and order form

I ordered a Netgear Nighthawk (for direct debit) to replace my old Osprey (pay monthly). I paid, but was emailed with the note that there was a discrepancy and to phone 0800 079 0531 to resolve. 40 phone calls later through this week, still unable to...

JamesT2 by Explorer
  • 1189 Views
  • 2 replies
  • 0 Helpful

Data not working

Yesterday my data suddenly stopped working. I have well over 5GB of data remaining this month.Works fine when on Wi-Fi, but nothing when using data. I am on a pay-monthly plan. Had the phone just under a year and have never had this problem before.