Just a little update.
After much frustration... i finally got a response on the forum from EE, they said I was "misquoted" a 14 day dispatch time and at the time of my order it said 28 days on the website. Rightly or wrongly i argued that surely an email directly relating to my order should supersede anything quoted on the website.... I was informed I was mistaken. to me, this is just EE covering itself.
Anyway, I received a text stating that my contract was coming to an end and i could upgrade if i wanted (there i was thinking i had already done that, go figure). i called EE and was told that as my order is classed as "open", i will continue to get reminders to upgrade and as of yesterday the expected dispatch is 28 days. yes, that's right, on top of the 28 days i have already waited.
I got a bunch of texts about an hour ago saying that my new contract has begun, new sim on the way, old device no longer covered, new device is covered.....but where is the new phone....who knows.
