ee upgrade sorry there has been a problem validating data when trying to upgrade

[Manfa40]

Hi I'm trying to upgrade my daughters phone (confirmation online that she's eligible to do this) Get right to the end, after receiving confirmation pin and it says 'ee upgrade sorry there has been a problem validating your data'.

Any help please 👍😁

[Chris_B]

@Manfa40   You will need to call customer services about this. 

[Leanne_T]

Morning @Manfa40 

Welcome to the community.

If you get in touch with our Mobile Care team they will be able to get this looked into for you.

Let us know how you get on 🙂

Leanne.