ordered a new phone and was asked to call a number?

Hollylove24 · ‎30-07-2019

I have just ordered a new phone and recived this email asking me to call a number, the money was not taken out of my bank and the customer service number is out of hours has my order gone through?

XRaySpeX · ‎30-07-2019

Call them as requested & find out. They probably want some further details before accepting your order.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Christopher_G · ‎31-07-2019

Hi @Hollylove24

Welcome to the community and thanks for ordering. 🙂

Give our sales team a quick call this morning. As @XRaySpeX said, they probably just want to confirm some details with you.

Chris

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ordered a new phone and was asked to call a number?