ee upgrade sorry there has been a problem validating data when trying to upgrade

Manfa40
Visitor

‎01-08-2019 07:43 AM

Hi I'm trying to upgrade my daughters phone (confirmation online that she's eligible to do this) Get right to the end, after receiving confirmation pin and it says 'ee upgrade sorry there has been a problem validating your data'.

Any help please 👍😁

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎01-08-2019 08:17 AM

@Manfa40   You will need to call customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team
In response to Chris_B

‎01-08-2019 09:55 AM - edited ‎01-08-2019 09:55 AM

Morning @Manfa40 

 

Welcome to the community.

 

If you get in touch with our Mobile Care team they will be able to get this looked into for you.

 

Let us know how you get on 🙂

 

Leanne.

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