delivery

[bl43]

I ordered a new phone on Saturday. but not had no more updates with what's happening. I was then told Sunday I was told that I would receive it today but still not heard anything from any one. 

[Leanne_T]

Hi @bl43

Thanks for posting on the community.

Did you receive a confirmation email after placing the order?

Could you let me know which phone you ordered, including the size and colour?

Thanks 🙂

Leanne.

[bl43]

yeah I received the confirmation email but not heard nothing else. order was placed on Saturday the phone was a Huawei y6 2019

[Leanne_T]

Hi @bl43

Thanks for coming back to me.

Was this a new pay as you go phone that you ordered?

Did you make a payment? if so, has this been taken from your bank?

Leanne.

[bl43]

yeah it was for a new pay as you go phone. yea I made a payment and yes it's gone from my bank

[Leanne_T]

Hi @bl43

Thanks 🙂

Once your order has been processed you will receive another email from us and you will get a text message from DPD the day before your phone is going to be delivered.

If you would like your order looked into, please give us a call on 0800 956 6000 and our sales team will check this for you 🙂

Leanne.

[bl43]

thank u will do 

[Leanne_T]

No problem @bl43

Let me know how you get on 🙂

Leanne.