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Ordered the iPhone 11pro, but not available to track

gigi00
Visitor

‎04-08-2020 09:16 AM

I ordered the iPhone 11pro over 24 hours ago, it said it was in stock. 

Initial payment has been taken from my account and I got a successful email when I placed the order, but nothing since. Tracker is saying it can’t track my order right now. 

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎04-08-2020 11:39 AM - edited ‎04-08-2020 11:40 AM

Hi there @gigi00

 

Thanks for posting on the community 🙂


Once your order has been processed you will receive another email from us, and you will get a text message from DPD the day before your phone is going to be delivered.


If you would like your order looked into, please give us a call on either 150 from an EE phone, or if you are a new customer you can call us on 0800 956 6000 and our sales team will check this for you 🙂


Leanne.

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