Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15525 Views
  • 51 replies
  • 65 Helpful

New phone, no confirmation email

Hi, As a new customer, I ordered a contract iPhone XR on Christmas Day, but still haven’t received an order confirmation (and the chosen delivery date is today). I had a voucher, so there was no upfront cost. I’ve checked my emails (including junk) a...

RLBrook by Investigator
  • 441 Views
  • 2 replies
  • 0 Helpful

iPhone 12 pro delivery

Anyone know roughly when EE is going to get the iPhone 12 pro back in stock from their suppliers? 

George55 by Contributor
  • 652 Views
  • 6 replies
  • 0 Helpful

Samsung galaxy watch

My son bought a galaxy watch, with connects to his phone(I have 2 handsets/number on my contract) he assured me it was not going to cost anything as he bought the watch direct, checking the bills I see its charging £7 a month for it how can I remove ...

MikeyBoo by Established Contributor
  • 580 Views
  • 3 replies
  • 0 Helpful

Google Pixel 4a Upgrade Deal - LG TV 43" ?

Hi,  I upgraded on the 4th December, with the transaction finalizing on the 5th, upgrading from my previous Xperia to the Pixel 4a. My main reason for upgrading beyond it being near time for an upgrade, was to get the LG TV being advertised as part o...

Upgrade

Hi,I placed an order online early Christmas Day I went into upgrades as it was highlighted and said I could upgrade for free so I went and done that but after I’ve made the order the upgrade part now says upgrade for £666 although on my order form it...

Tonyp96 by Explorer
  • 416 Views
  • 3 replies
  • 0 Helpful

Duplicate phone

Hello all. I ordered a new phone for the wife a couple of weeks ago. So basically the phone showed up very happy with it all. But then a few days later a duplicate phone showed up. Checking my bank I haven’t paid for this 2nd phone.now thinking I sho...

Jim38 by Explorer
  • 416 Views
  • 2 replies
  • 0 Helpful

I Was over charged for a handset in store !

I visited the Basingstoke EE Store on the 20th of December 2020 and was purchasing my daughter a phone , we chose the oppo A53 I was told this was £99 pounds , I said yes to buying to them be told it was £149 pounds but they hadn’t yet changed the pr...

Roxylloyd by Investigator
  • 720 Views
  • 3 replies
  • 0 Helpful

My series 5 smart watch won’t connect to my mobile data

I’ve been trying since the 16th to connect my Apple Watch to my data plan. it doesn’t matter what me and the tech team have tried (through numerous phone calls), nothing works! The calls also keep getting cut off, no one calls me back when they say t...

Apple music smartbenefit

I have had my Google pixel4a for I month and I still can't use my smartbenefit?Said it's being used by another apple I'd! I have never had apple music before and I have endless of conversations with apple and EE and no one can help!?      

JDT21 by Explorer
  • 553 Views
  • 1 replies
  • 0 Helpful

physical SIM order

Hi, I am trying to order a new physical SIM for my wife as a new handset she was gifted for Christmas requires a nano SIM and she only has an old micro SIM currently.  Through the website link I get to the ordering option, however after selecting phy...

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