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Upgrade

Tonyp96
Explorer

‎27-12-2020 06:04 AM

Hi,

I placed an order online early Christmas Day I went into upgrades as it was highlighted and said I could upgrade for free so I went and done that but after I’ve made the order the upgrade part now says upgrade for £666 although on my order form it says to pay today £0.00 am I going to be charged for that or was it an error ? Thanks for any help 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎28-12-2020 07:18 AM

Hi @Tonyp96

 

Welcome to the community.

 

If it said £0 when you upgraded, it'll be fine. Keep an eye on your My EE account though, just in case.


Chris

0 Helpful
Tonyp96
Explorer
In response to Christopher_G

‎28-12-2020 09:23 AM

Hi Chris thank you for your reply I received an email just this second to say that I am not eligible for an upgrade even though it said I was 

0 Helpful
Christopher_G
EE Community Support Team
In response to Tonyp96

‎28-12-2020 09:38 AM

Ah, OK. Thanks @Tonyp96

 

I'm not sure what happened to be honest. If you'd like someone to take a look into it, I'd recommend speaking to our Mobile Care team.

 

They have access to your account and should be able to explain.


Chris

0 Helpful