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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2471 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15086 Views
  • 51 replies
  • 65 Helpful

VAT invoice for consumer account

HI, I need a VAT invoice for the bills I have received and the bills don't show the VAT. How can I get one for a consumer account? Thanks

Nickmw1 by Visitor
  • 290 Views
  • 1 replies
  • 0 Helpful

4Gee Modem/Router Slower Than iPhone Right Next To Each Other.

This is doing my head in.  I've got a 4Gee Home Router on the unlimited plan thats often only getting 5-9mb on a speed test (with device directly plugged in via ethernet) and over 150mb+ from my iPhone 12 on EE 4G sitting right next to it. Both with ...

Changing sons mobile into his own name

Hi EE community my son has moved out of the family home due to us falling out I currently pay for his line we DO NOT TALK (his choice) can I change it to his name and him to pay for it himself without him being their as he won’t come to the house 

Sim hasn't arrived after more than one week

I ordered a Sim card last Saturday, expected it to arrive Wednesday latest as it said 2-3 working days.  Haven't received anything, no communication from EE, can't track it using the order tracker and I can't call EE because I don't have a sim... Any...

Positive customer service feedback

Today I rang EE about a technical issue since my latest android update.  Spoke with Kate of the Newcastle team and she was both extremely patient and helpful.  Kate was a very bubbly friendly agent who is an asset to the EE team! Much kudos sent your...

Sarajt89 by Visitor
  • 350 Views
  • 1 replies
  • 0 Helpful

How to pause & restart a monthly plan?

I live in the US & travel to the UK 2 or 3 times a year. I just signed up for a monthly direct debit plan. Will I be able to pause it when I leave the UK & restart it when I return?

Lynn0712 by Investigator
  • 7405 Views
  • 9 replies
  • 1 Helpful

Phone and Laptop saying 'Connected without Internet'

Hi all, I desperately need help! I work from home and live an in area which gets no 3G, 4G etc. and no phone signal whatsoever. I rely on my WiFi to make calls and work from home.  This morning, my phone and laptop are connecting to the WiFi, but say...

maisiecx by Visitor
  • 404 Views
  • 2 replies
  • 1 Helpful

Number port update

Hi can anyone have a quick look into my number porting status. I submitted the port Saturday but haven’t had any correspondence like a text or an email. thank you 

J99kom87 by Visitor
  • 372 Views
  • 2 replies
  • 0 Helpful

Resolved! to upgrade or not to upgrade

Hi, My contract (4 phone numbers as we're a family) ends by end of this months after 2 years. I'm absolutely satisfied with the service and also with my packages. Also, I still have free roaming within the EU. What if, I don't want to upgrade? Am I g...

looky by Investigator
  • 1407 Views
  • 8 replies
  • 4 Helpful

EE Perks

Hi,  I am trying to log into EE perks but its saying my account has been deactivated because the registration process was not complete in time, and it won't let me create an account.  Is there any way to reset the account so I cant get back in?  Than...

oyston17 by Visitor
  • 479 Views
  • 7 replies
  • 0 Helpful