You can pause or stop your plan any time:
How to pause & restart a monthly plan?
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26-12-2019 09:06 PM
I live in the US & travel to the UK 2 or 3 times a year. I just signed up for a monthly direct debit plan. Will I be able to pause it when I leave the UK & restart it when I return?
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26-12-2019 08:47 PM
I live in the US & travel to the UK 2 or 3 times a year. I just signed up for a monthly direct debit plan. Will I be able to pause it when I leave the UK & restart it when I return?
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26-12-2019 09:18 PM
@Lynn0712 Unfortunately you’ll not be able to do that. Contracts can not be paused.
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26-12-2019 09:23 PM - edited 26-12-2019 09:23 PM
Have you signed up for a pay monthly contract or a Flex or PAYG Plan?
- A contract may be paid by DD but Flex or PAYG Plan cannot, only by credit or debit card.
- A contract can't be stopped mid-term w/out paying early termination fees. A Flex or PAYG Plan's payments can be stopped & restarted anytime.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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26-12-2019 09:49 PM
I’m not on a contract. It’s a monthly plan that charges my credit card each month. I understood that I would be able to pause or cancel at any time.
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26-12-2019 10:22 PM - edited 26-12-2019 10:22 PM
Hi @Lynn0712
It's a Flexi plan you have?
How do I pause or stop my Flex plan?
1log in to My EEand go toMenu > Flex plans
2then scroll down and tap the ‘Pause Plan’ button
Pausing your Flex plan means that it won't renew.
Once you’ve confirmed you want to pause your plan, no further payments will be taken. You’ll be able to use the allowances you’ve paid for until your current plan period ends.
You can choose to start a new Flex plan whenever you're ready.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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26-12-2019 11:43 PM
That sounds like a Flex Plan. There is no Pause button but you pause your payments by cancelling the plan & payment and restarting it later.
Watch out for this if you're planning to use it only occassionally. EE PAYG & Flex SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You need to make a chargeable action like making a chargeable call or text, topping up, making a recurrimg payment or buying a Plan or Add-on, not just using your mins, texts or data from your Plan .
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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06-12-2021 11:34 AM
It is a pain that the call allowance can't be rolled over on PAYG. If people don't use their allowance it could be carried forward.
Comments?
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06-12-2021 12:54 PM
@Skoda11 And EE is a company that has to make money, if you have minutes remaining ( a lot ) then perhaps your allowance is to high for your needs.
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06-12-2021 01:53 PM
Hi @Skoda11 ,
If you require PAYG data roll-over I recommend to check the below link.
It's possible your data usage is extremely bursty with zero usage some months and high usage in other months, so data roll-over is a genuine requirement.
I believe Sky allowed multiple years of roll-over and I've certainly found data roll-over to be very useful.
https://kenstechtips.com/index.php/free-pay-as-you-go-sim-cards-listed-reviewed-and-compared
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