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My monthly data allowance did not restart

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Jos2021
Visitor

‎11-11-2021 03:48 AM

This is the 2nd month my data did not restart on the 7th. (3g SIM only plan).  I initially thought maybe there was an error with the app but new month now nothing. I am currently in Africa which should not matter I assume. I want to gift my son the data

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1 SOLUTION

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James_B
EE Community Support Team

‎11-11-2021 08:23 AM

Hi @Jos2021,

 

Welcome to the EE Community. 🙂

 

Sorry, it isn't possible to gift data if your allowances refresh when you are outside of the UK. You will have to wait until you return to the UK to be able to gift again.

 

Find out more in How do I gift my data and set controls?

 

James

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James_B
EE Community Support Team

‎11-11-2021 08:23 AM

Hi @Jos2021,

 

Welcome to the EE Community. 🙂

 

Sorry, it isn't possible to gift data if your allowances refresh when you are outside of the UK. You will have to wait until you return to the UK to be able to gift again.

 

Find out more in How do I gift my data and set controls?

 

James