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Online Upgrade to I-Phone 13 Pro Max

Drewee121
Investigator
Investigator

‎08-11-2021 11:24 AM

I booked my upgrade on 4.11.2021 but have not received any further instructions other than the fact that my trade in pack is on it's way. The track your order doesnt give any further information as to when to expect the dispatch, and the trade in envelope states that my current device needs to be delivered by the 20/11/2021.

 

Any ideas/help anyone?

0 Helpful
5 REPLIES 5
Katie_B
EE Community Support Team

‎08-11-2021 12:07 PM

Hello @Drewee121. 

 

Thanks for upgrading with us. 

 

What colour and memory size did you order?

 

I would love to see if I can find some delivery timescales for you. 

 

Katie.

Drewee121
Investigator
Investigator
In response to Katie_B

‎10-11-2021 07:59 PM

iPhone 13 Pro Max 5G 512GB Gold

0 Helpful
Chloe-Laing
Explorer
In response to Katie_B

‎10-11-2021 08:24 PM

I’m having the same issue. 

I bought the iPhone 13 Pro (graphite) on Sunday and it said it would be next day delivery, but I haven’t heard anything since?

 

please can you help? 

0 Helpful
James_B
EE Community Support Team
In response to Drewee121

‎11-11-2021 08:03 AM

Hi @Drewee121,

 

The delivery guidance when you placed your order was 'expect dispatch in more than 28 days'. We'll send you a text message with tracking details as soon as your order is dispatched.

 

James

0 Helpful
James_B
EE Community Support Team
In response to Chloe-Laing

‎11-11-2021 08:05 AM

Hi @Chloe-Laing,

 

Welcome to the EE Community. 🙂

 

Which storage size did you choose?

 

James

0 Helpful