Hello @sources1212,
Welcome to the community,
Firstly, please do not include any personal details in the forum, this includes your mobile number, as anyone can see it and could lead to problems for you, as per forum rules.
Take a look here how to activate it, otherwise ring customer service:
https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/how-do-i-activate-an...
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
