Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15521 Views
  • 51 replies
  • 65 Helpful

Trade in

I've recently upgraded my phone with the trade in. The trade in deadline is this weekend and I've yet to receive the returns pack I've rang the brightstar number I've been given but can't get an answer been on hold for over an hour every time I call ...

Tov81 by Visitor
  • 401 Views
  • 1 replies
  • 0 Helpful

Trade in queston

I've upgraded to the s21 ultra using upgrade anytime option and I've got not received the free postage package  Any idea what the address is so I can send it myself ? I have until the 14th Feb to send my phone 

sim card not registering

A neighbour has just got a 4GEE router with sim card but it isnt getting a signal I've checked the router and know it is working ok as it can see the EE network is availableThe sim card is not damaged as I can see all the info on the router (phone nu...

Switching network with multiple devices

I've recently been looking at the new s21 ultra and have found a few better deals than on EE so was considering possibly switching network. I currently have a galaxy s9 but also have a tab s6 lite and a galaxy watch. Just wondering, if I was to switc...

Insurance over for iPhone 11

I want to get ee insurance for my iPhone 11 mobile but cannot get through on the number 07953 966250. I wanted to find out how much the insurance is and the excess on the policy. 

Can't use data on iPhone 12

I bought my daughter an unlocked iPhone 12 from Amazon. She is unable to access her data. All locks are off. She can make and receive calls. When I put my ee sim in data works fine. Her ee sim is part of my plan so is there a reason why her data isn'...

What is happening with my order

Order ref xkoxxxxxxxxx placed last week and got confirmation and email telling me it's on it's way then nothing,  no tracking info or DPD text.Just left in limbo [mod edit: please do not post order numbers on the public board. Thanks!]

4GEE WiFi wont connect to Amazon Fire Stick

Guys, I am working away from home due to the pandemic and have taken my fire stick with me. On the settings it recognises my 4GEE WiFi but it wont accept the password, then when I have entered it says disconnected!  Works on the hotel internet but du...

Para2479 by Visitor
  • 1606 Views
  • 1 replies
  • 0 Helpful

Not recieved returns pack

I still haven't recieved my returns pack and my deadline is the 13th Feb. Can anyone suggest what I can do to ensure its back by the deadline?

Kris91 by Visitor
  • 386 Views
  • 1 replies
  • 0 Helpful

lost contact

hi i had a ee number which i lost the sim card to, i had a few contacts they were even saved to my email adress but when i chaned sim and phone i lost certain contacts how do i get them back please its important that i get them back