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Can't use data on iPhone 12

wezmeister17
Investigator
Investigator

‎07-02-2021 05:14 PM

I bought my daughter an unlocked iPhone 12 from Amazon. She is unable to access her data. All locks are off. She can make and receive calls. When I put my ee sim in data works fine. Her ee sim is part of my plan so is there a reason why her data isn't working?

 

0 Helpful
11 REPLIES 11
Northerner
EE Community Star
EE Community Star

‎07-02-2021 06:45 PM

Hi @wezmeister17 

 

Try resetting her network settings.

 

Thanks



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0 Helpful
wezmeister17
Investigator
Investigator
In response to Northerner

‎07-02-2021 06:50 PM

Already tried that no luck

0 Helpful
Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to wezmeister17

‎07-02-2021 06:53 PM

Does her SIM work in another phone?

 

Does it get a 4G signal?

0 Helpful
bristolian
EE Community Star
EE Community Star

‎07-02-2021 06:58 PM

What happens when your daughter tries to use mobile data?

0 Helpful
wezmeister17
Investigator
Investigator
In response to Kirigaya_Kazuto

‎07-02-2021 09:29 PM

Okay so after trying her SIM in my phone (galaxy S20+) data doesnt work so I can only assume it's a sim card issue

0 Helpful
Kirigaya_Kazuto
Star Contributor
Star Contributor
In response to wezmeister17

‎07-02-2021 09:41 PM

Appears like it - see if you can get a SIM replacement

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to wezmeister17

‎08-02-2021 08:44 AM

Hi @wezmeister17,

 

Is it using a pay as you go or pay monthly plan?

 

Can it make calls and send texts successfully?

 

James

0 Helpful
wezmeister17
Investigator
Investigator
In response to James_B

‎08-02-2021 09:54 AM

Yeah it can make and receive calls data is the only issue

0 Helpful
wezmeister17
Investigator
Investigator
In response to James_B

‎08-02-2021 09:55 AM

It's a pay monthly, it's a second number on my account and mine works fine

0 Helpful