Can't use data on iPhone 12

[wezmeister17]

I bought my daughter an unlocked iPhone 12 from Amazon. She is unable to access her data. All locks are off. She can make and receive calls. When I put my ee sim in data works fine. Her ee sim is part of my plan so is there a reason why her data isn't working?

[Northerner]

Hi @wezmeister17 

Try resetting her network settings.

Thanks

[wezmeister17]

Already tried that no luck

[Kirigaya_Kazuto]

Does her SIM work in another phone?

Does it get a 4G signal?

[bristolian]

What happens when your daughter tries to use mobile data?

[wezmeister17]

Okay so after trying her SIM in my phone (galaxy S20+) data doesnt work so I can only assume it's a sim card issue

[Kirigaya_Kazuto]

Appears like it - see if you can get a SIM replacement

[James_B]

Hi @wezmeister17,

Is it using a pay as you go or pay monthly plan?

Can it make calls and send texts successfully?

James

[wezmeister17]

Yeah it can make and receive calls data is the only issue

[wezmeister17]

It's a pay monthly, it's a second number on my account and mine works fine