Can't use data on iPhone 12

wezmeister17
Investigator
Investigator

I bought my daughter an unlocked iPhone 12 from Amazon. She is unable to access her data. All locks are off. She can make and receive calls. When I put my ee sim in data works fine. Her ee sim is part of my plan so is there a reason why her data isn't working?

 

11 REPLIES 11
James_B
EE Community Manager
EE Community Manager

Is it using a pay as you go or pay monthly plan @wezmeister17?

 

James

James_B
EE Community Manager
EE Community Manager

What response do you get if you text BALANCE to 150 @wezmeister?

 

Is the phone in the UK?

 

James