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Can't use data on iPhone 12

wezmeister17
Investigator
Investigator

‎07-02-2021 05:14 PM

I bought my daughter an unlocked iPhone 12 from Amazon. She is unable to access her data. All locks are off. She can make and receive calls. When I put my ee sim in data works fine. Her ee sim is part of my plan so is there a reason why her data isn't working?

 

0 Helpful
11 REPLIES 11
James_B
EE Community Manager
EE Community Manager
In response to wezmeister17

‎08-02-2021 09:55 AM

Is it using a pay as you go or pay monthly plan @wezmeister17?

 

James

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to wezmeister17

‎08-02-2021 09:58 AM

What response do you get if you text BALANCE to 150 @wezmeister?

 

Is the phone in the UK?

 

James

0 Helpful