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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2649 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15520 Views
  • 51 replies
  • 65 Helpful

Unlocking Sony Xperia zx1

Hi there I recently asked for an unlock code and have received a text saying that I have been sent a code to my email but I haven't received anything in my inbox or spam folders. 

Resolved! I was sent the wrong SIM for my new phone

I was sent a micro sim instead of a nano sim for my new phone (Samsung Galaxy A12). I'm using the sim card from my previous phone (Samsung Galaxy A3 (2017)). I can't find a way to reach customer services by email. 

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I can't return my old device, no jiffy bag

Hi I received a brand new iPhone 12 Pro as part of my "smart" plan, where I can upgrade every year. I was supposed to have also received a "jiffy" bag for me to return my old device, but even after several calls to EE to send me a new one, I am still...

cultavix by Investigator
  • 803 Views
  • 6 replies
  • 0 Helpful

cancel data?

I recently rang 150 to cancel my data, because I do not have an Android phone. Why has this not been actioned?

anita365 by Investigator
  • 651 Views
  • 10 replies
  • 1 Helpful

Apple News - Payment not completed

I have the apple news voucher from 150, but when I go to redeem it I always get the message "Payment not completed" at the bottom of the screen. Any ideas? Do I need to ask for another code?

Unable to add esim plan for galaxy watch 3

Im Having same problem as others before me I purchased a Galaxy watch 3 4g but when I try to set up mobile plan it says "EE doesn't offer mobile plans for my watch"  But you do!

ukraine32 by Investigator
  • 1561 Views
  • 13 replies
  • 0 Helpful

Resolved! Landline porting

Is it possible to port a landline to my EE mobile?

Mark322 by Visitor
  • 1696 Views
  • 1 replies
  • 1 Helpful

Upgrade

I recently early upgraded my phone due to my old one being broke, I've had a confirmation text through on my old phone asking to book a delivery timeslot but I cant use my old phone due to the screen being broke. any ideas when/what time it will come...

How long does it take for phone upgrade to be dipatched?

Hi I ordered my upgrade on 09/02/21 and after receiving the order confirmation I have not recieved any other updates. When I ordered the phone it said it was in stock. How long does it usually take for the item to be dispatched?