Apple News - Payment not completed

[velvetytoast]

I have the apple news voucher from 150, but when I go to redeem it I always get the message "Payment not completed" at the bottom of the screen. Any ideas? Do I need to ask for another code?

[Chris_B]

@velvetytoast   What voucher is this ? 

[velvetytoast]

If you text NEWSPLUS to 150 you get a link that you click on to redeem the voucher for apple news. When I click on the link it goes to the news app and says redeem now, when I click on the the next screen comes up with an App store message saying Apple News + with 5 months free promotion but it the bottom it says payment not completed.

[Leanne_T]

Hi there @velvetytoast

Thanks for coming to the community. 

Have you had the Apple News+ offer previously? 

Thanks 🙂

Leanne.

[velvetytoast]

Hi,

I've only just joined EE - one of the things that convinced me to move was the Apple News offer

[Leanne_T]

Thanks @velvetytoast

If you get in touch with our Mobile Care team on 150 they will be able to get this looked into for you 🙂

Let me know how you get on. 

Leanne.

[velvetytoast]

Thanks - I'll do that

[Leanne_T]

No problem @velvetytoast

Leanne 🙂