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cancel data?

anita365
Investigator
Investigator

‎08-01-2021 01:50 PM

I recently rang 150 to cancel my data, because I do not have an Android phone. Why has this not been actioned?

0 Helpful
10 REPLIES 10
Leanne_T
EE Community Support Team

‎08-01-2021 03:03 PM

Hi @anita365

 

Thanks for coming to the community.

 

Did you ask to cancel a data add-on or, to stop your phone connecting to data?

 

Are you with us on a pay monthly or pay as you go account?

 

Thanks.

 

Leanne.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎08-01-2021 04:53 PM

What do you mean by "Cancel data"? Do you mean to cancel your contract?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
anita365
Investigator
Investigator
In response to Leanne_T

‎09-01-2021 05:20 AM

Its pay monthly, I do not have an android phone now, so I do not need the data to add on.

0 Helpful
Jon_K
Former EE Employee
In response to anita365

‎09-01-2021 08:16 AM

Hi @anita365.

 

Are you trying to cancel a data add-on, or just stop having data on your plan altogether?

 

Jon

0 Helpful
anita365
Investigator
Investigator
In response to Jon_K

‎13-01-2021 07:10 AM

Cancel a data add on package.

0 Helpful
Jon_K
Former EE Employee
In response to anita365

‎13-01-2021 08:27 AM

Thanks @anita365.

 

Do you know which add-on you've currently got?

 

Our add-on help page will let you know how to remove a data add-on.

 

Jon

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to anita365

‎13-01-2021 11:13 AM

For a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
anita365
Investigator
Investigator
In response to Jon_K

‎09-02-2021 10:02 AM

Bolt-on 20 gig data. I texted remove, but of course, they do nothing!

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to anita365

‎09-02-2021 10:42 AM

But did you text STOP 20GB ADD-ON to 150?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP