cancel data?

[anita365]

I recently rang 150 to cancel my data, because I do not have an Android phone. Why has this not been actioned?

[Leanne_T]

Hi @anita365

Thanks for coming to the community.

Did you ask to cancel a data add-on or, to stop your phone connecting to data?

Are you with us on a pay monthly or pay as you go account?

Thanks.

Leanne.

[XRaySpeX]

What do you mean by "Cancel data"? Do you mean to cancel your contract?

[anita365]

Its pay monthly, I do not have an android phone now, so I do not need the data to add on.

[Jon_K]

Hi @anita365.

Are you trying to cancel a data add-on, or just stop having data on your plan altogether?

Jon

[anita365]

Cancel a data add on package.

[Jon_K]

Thanks @anita365.

Do you know which add-on you've currently got?

Our add-on help page will let you know how to remove a data add-on.

Jon

[XRaySpeX]

For a recurring UK/EU data add-on, text STOP 1GB ADD-ON to 150 for the 1GB add-on & so on.

[anita365]

Bolt-on 20 gig data. I texted remove, but of course, they do nothing!

[XRaySpeX]

But did you text STOP 20GB ADD-ON to 150?