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Unlocking Sony Xperia zx1

dawnuptheroad
Investigator
Investigator

‎11-02-2021 02:15 PM

Hi there I recently asked for an unlock code and have received a text saying that I have been sent a code to my email but I haven't received anything in my inbox or spam folders. 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎11-02-2021 02:18 PM

@dawnuptheroad : How did you ask for it?

 

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

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0 Helpful
dawnuptheroad
Investigator
Investigator
In response to XRaySpeX

‎11-02-2021 03:14 PM

It's an out of contract phone. I asked for it over the phone

 

I have received the following text message but no email: 

 

Hi from EE. Your unlocking request has been completed. The code and instructions have been sent to your email address. Please check your Junk folder for this email. Thank you, EE.

0 Helpful
Katie_B
EE Community Support Team
In response to dawnuptheroad

‎11-02-2021 04:29 PM

Hello @dawnuptheroad. 

 

The email on your EE account is this up to date?

 

Katie 🙂

0 Helpful
dawnuptheroad
Investigator
Investigator
In response to Katie_B

‎11-02-2021 05:13 PM

Yes very much so. I've used the same email for years with my EE 

0 Helpful
Katie_B
EE Community Support Team
In response to dawnuptheroad

‎11-02-2021 06:39 PM

If you have not received the email I would recommend getting back in touch with our customer service team who can help trace this @dawnuptheroad. 

 

Please be sure to keep us updated, 

 

Katie 🙂

0 Helpful