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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

4G ROUTER - INVALID PROFILE

Hi,just received 4G Router. Set up but 4G just keeps disconnecting. The laptop i use shows EE page with internet disconnected and underneath states Profile Invalid. Has anyone come across this issue? Any help greatly appreciated  Thanks

Bolton68 by Investigator
  • 1558 Views
  • 6 replies
  • 0 Helpful

Resolved! What time do call Center close

Hi do you know what time do the call centres close, as I was expecting a call from someone who’s shift ended at 21:00

EE Smart Benefit Apple Music

I took out a new SIM benefit which included a smart Benefit, being Apple Music.  I've now read threads going back to 2015 of people having problems with this smart benefit not working and wonder how 2 huge companies such as EE and Apple, still can't ...

Jessj by Explorer
  • 556 Views
  • 2 replies
  • 0 Helpful

I Bought a New Phone But Top-Up Card is Not Linked

Hello, I purchased a new Alcatel phone in Feb 2021 with the £10 pack. As I already had £10 on my old phone and wanted to keep that number, I put my old SIM card (T-Mobile) into the phone. Now that money has run out, I wanted to connect the top up car...

Varrla by Investigator
  • 489 Views
  • 4 replies
  • 1 Helpful

Sim card not delivered

Hi, I ordered my sim card on 23 Mar 2021 and still haven't received it. The last email I've received was on 23rd of March saying "We are processing your order and will let you know when your items will be dispatched." I've already received my first b...

Einari by Investigator
  • 910 Views
  • 6 replies
  • 1 Helpful

Resolved! New Apple Watch

Hi, might be a daft question but I’m thinking of getting the SE Apple Watch and was looking at the plans for it. When the plan says for example £22 per month, that is added to my existing plan? The data I have is shared between phone and watch correc...

LottaF by Visitor
  • 1456 Views
  • 1 replies
  • 1 Helpful

Out of data message on unlimited data plan

Hi, before I call EE and hang on the phone for an eternity I thought I would ask here first. I am on a monthly unlimited sim only plan including, of course, unlimited data. I have used 284GB thus far with two weeks to go on the current cycle and as f...

Boomer21 by Investigator
  • 1014 Views
  • 5 replies
  • 2 Helpful

London underground wifi

Going around in circles here trying to get on to London underground wifi. Spoke with Customer care, they said they'd send me a message and all will be sorted. It's not. Never had any issues with Three. This could send me back to them

Diarm by Investigator
  • 1559 Views
  • 9 replies
  • 2 Helpful