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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2659 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15573 Views
  • 51 replies
  • 65 Helpful

Retaining Existing Number

I had to replace my ageing mobile with a new one and a new EE SIM card. I thought I could replace the new card with my old EE SIM card and thus retain my old number. Sadly my old SIM card is to big to fit into the slot of my new mobile. How do I get ...

Ether by Investigator
  • 546 Views
  • 5 replies
  • 0 Helpful

Samsung galaxy watch out of plan

My Samsung galaxy watch is no longer in a plan it ended beginning of this year but im still being charged how do I cancel this 

Emma921 by Visitor
  • 454 Views
  • 1 replies
  • 0 Helpful

Account deactivated

I live in the middle of nowhere and work with horses.  My main mobile is on a vodafone contract as this is the best signal in my area, However, I have a spare mobile with an EE pay as you go sim to use in emergencies for the rare occasion that he vod...

gdp63 by Investigator
  • 435 Views
  • 3 replies
  • 2 Helpful

Resolved! Sim only

Hello I'm just wondering if I can get a sim only contract with an iPhone 12 pro 

c931 by Explorer
  • 1502 Views
  • 3 replies
  • 1 Helpful

Resolved! New SIM upgrade

I am upgrading from an iPhone 6s to an iPhone 11. EE have sent a new Sim with the 11. Will I have to use this new sim or can I just put the 6s Sim in the 11. Thanks. 

AES521 by Explorer
  • 1551 Views
  • 3 replies
  • 6 Helpful

EE Perks

I am concerned that it’s seems to be a common problem with EE. An activation email is sent upon registering however does not let you log in to obtain the code. I have registered correctly with work address and ID this was some weeks back. I can also ...

'order back on track'

Hi, I ordered an iPad space grey 12.9" 2 weeks ago. Before it said order confirmed / awaiting confirmation and then on 6th May I received an email to say that order is back on track but nothing since.  What does this mean? 

Chloebo26 by Investigator
  • 531 Views
  • 5 replies
  • 0 Helpful

Resolved! Mobile data

Hey, I'm on a 2 years contract, Already 15 months gone. I have allowed 30gb of mobile data. But I want to have more on my existing contract. Any possibility without any extra fees? Thanks 

Sjawed by Investigator
  • 1375 Views
  • 3 replies
  • 0 Helpful

High ping and 50% packet loss

Hi, as the title says, my ping today is between 60 and 300ms typically, whereas it's usually 20ms or less to google.co.uk. There are no other networked devices using any bandwidth when i run the tests. Screenshot attached.  Thanks, Gary. 

ee-ping.png
blipblop by Established Contributor
  • 480 Views
  • 3 replies
  • 0 Helpful