New SIM upgrade

AES521
Explorer

I am upgrading from an iPhone 6s to an iPhone 11. 
EE have sent a new Sim with the 11. 
Will I have to use this new sim or can I just put the 6s Sim in the 11. 

Thanks. 

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @AES521 ,

 

Welcome to the community,

 

If your old SIM card works, then you can use that one. EE sometimes send new ones out, just in case you have a problem with your existing one, so just put the one you have been using in your new phone and see if it works ok, then you can just put the other one to one side or discard it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

Hello @AES521 ,

 

Welcome to the community,

 

If your old SIM card works, then you can use that one. EE sometimes send new ones out, just in case you have a problem with your existing one, so just put the one you have been using in your new phone and see if it works ok, then you can just put the other one to one side or discard it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Shockwave, thanks for your help. Appreciated. 

Schockwave
EE Community Star
EE Community Star

@AES521, you are welcome, glad I was able to help and thank you for you kind comment.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.