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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15521 Views
  • 51 replies
  • 65 Helpful

Purchased handset abroad

Just returned from Cyorus where I had to purchase a new handset. I cannot make calls or send text messages. Keeps saying register device. How do I do this? 

4gee mini Wifi red signal

Been like it for nearly 2 days now, ee trying to fix it but taking their time! Anyone else having this problem? Everything connects fine just no signal so doesn’t work!!!

Dmilton57 by Contributor
  • 9526 Views
  • 34 replies
  • 1 Helpful

Hacked

I hope someone can help me please? My mum revived a voicemail text a week ago. She had clicked on it thinking she had missed an voicemail.ever since, she is getting phone calls from people saying that her number has text them or rang them. But on her...

Order cancelled

I ordered two phones as upgrades for myself and my husband. Orders went through OK. Today I got an email saying I had cancelled one of the orders, I didn't so I've tried to call but I end up on hold for 10 minutes then the call hangs up 

PAYG - No Data

The only workable signal I can get in Rural Suffolk is by EEI only use my mobile for (Emergency) calls and text - no data requiredThere was similar question on the Community Page back in 2020  which said you could order a Free sim with no PackBefore ...

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bures1 by Contributor
  • 612 Views
  • 9 replies
  • 2 Helpful

Changing contract phone to ipad

I have a second phone on my contract that my ex is using and there is still a year to go on the contract. Can I cancel his phone and add an iPad?

Sw43 by Visitor
  • 427 Views
  • 2 replies
  • 2 Helpful

brand new router with slow speeds

I have just set up a 4GEE home router in my home.  Using fast.com it reports a speed of 73Mbps.  My phone on EE 4G reports speeds of 230Mbps. Is there a bedding-in period for the router or do I have a duff one or does it need patching? TIA

mcdona22 by Investigator
  • 2013 Views
  • 11 replies
  • 2 Helpful

Why am I being sent a new sim?

I tried to change my pay monthly plan last night as I have an upgrade option. Nothing has happened on my app to indicate this change which is unusual given my past experiences. I was therefore surprised to get an email saying my new sim is on its way...

Lisa991 by Visitor
  • 358 Views
  • 1 replies
  • 1 Helpful

Changing providers

Hi. Im new to EE, coming from o2 which ive had for nearly 20 years. How do i chamge over? Does EE tell o2 i have swaped to them? Or do i cancel everything my end?