For up-to-date information and comments, search the EE Community or start a new topic. |
18-06-2021 08:35 AM
Just returned from Cyorus where I had to purchase a new handset. I cannot make calls or send text messages. Keeps saying register device. How do I do this?
18-06-2021 08:55 AM
Hello @adamelaney1
Are you saying that a phone you purchased abroad, doesn't work with your EE SIM in the UK? Does it show signal bars?
Did it work with your EE SIM in Cyprus?
18-06-2021 09:16 AM
Couldn't use it there either for calls or texts but could use it for internet, emails, Facebook, WhatsApp, etc. Wasn't a problem as had a Cypriot phone which I used for local calls. Just assumed it would work once I came back to UK on my PAYG.
Wondering if I need to register the handset or Sim
18-06-2021 09:19 AM
All the functionality you describe as working, is all internet-based and could therefore have worked over a WiFi-connection without any mobile network involvement.
Where did you purchase the phone from? Blacklisting is certainly a possibility here.