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Trade in acknowledgment

OllyMillMill
Valued Contributor
Valued Contributor

‎07-10-2021 02:53 PM

I purchased a new iphone and traded in my old phone. I sent it with the sticker supplied and it has been delivered and received/signed for on the 5th October. 
However i still got a text yesterday (6th oct) reminding me to send the handset in. 

Is there a way i can get confirmation that it has been received?  

0 Helpful
1 REPLY 1
Katie_B
EE Community Support Team

‎07-10-2021 03:08 PM

Hi @OllyMillMill. 

 

Thanks for returning your old handset. 

 

I would recommend allowing a few working days for this to be processed. 

 

If by then you are still concerned please get in touch with our customer care team who have account access. 

 

Katie 🙂

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