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Hacked

ChloeHoward
Visitor

‎17-06-2021 08:31 PM

I hope someone can help me please? My mum revived a voicemail text a week ago. She had clicked on it thinking she had missed an voicemail.

ever since, she is getting phone calls from people saying that her number has text them or rang them. But on her phone shows no outgoing calls/ texts to these numbers. And also her battery on her phone is going down really quick. 1 message was apparently my mum sent an emoji to this number. This number then rang back. The lady spoke to my mum and she explained this has happed to her recently and that she has been hacked. 

any idea how to get the hackers off my mums phone and what to do? 

 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎18-06-2021 07:58 AM

@ChloeHoward  The phone hasn’t been hacked, someone is spoofing her number to make it look like your mum has called.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Jon_K
Former EE Employee

‎18-06-2021 08:01 AM

Hi @ChloeHoward.

 

Welcome to the community.

 

I'd recommend trying a factory reset on the phone. What phone is she using?

 

If this continues after the phone has been reset, one option would be to change her mobile number.

 

Jon