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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2650 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15521 Views
  • 51 replies
  • 65 Helpful

Re: My EE - let us know what needs to be fixed

MyEE app - 4.56.1 - Android 11Noticed this first occurred in the version 4.56.1Clipped text for the "Pay for your pack the easy way" panel - needs resizingPAYG - MyEE Side Menu "Top-up & credit" - Dashboard "Top-up" Pay for your pack the easy way - p...

Topup-Credit-dashboard-payg.png
354- by Star Contributor
  • 697 Views
  • 5 replies
  • 0 Helpful

Unable to buy a pack either from app or web

Hi,I can't buy my current pack again before it ends. There is no buy button either on the app or on the website. I want to keep my boosts the same just to renew the pack.Please help. 

trilist by Investigator
  • 636 Views
  • 2 replies
  • 0 Helpful

Why was my account closed 10 days earlier ??

Hi all, So I have been an EE customer for 5+ years, I had a monthly contract for 24 months starting on 28th august 2019. Which logically thinking should end 28th august 2021.(I wanted it to end to go on Flexi plan) Today I'm trying to make a call, an...

i3art by Explorer
  • 421 Views
  • 4 replies
  • 0 Helpful

Appointments

Hello, I need a replacement sim card. Do i need to make an appointment or can i just walk into an EE store?

twinsa by Explorer
  • 830 Views
  • 4 replies
  • 2 Helpful

Resolved! 4G WIFI Mini Device log shows wrong dates

My 4Gee mini wifi shows the date as 1980 on all entries relating to starting. it then has the correct dates for successfully logging in. Is this normal? I have tried to reset but its the same. also the log doesn't erase on doing the reset using the b...

WiffyWIFI by Investigator
  • 1989 Views
  • 8 replies
  • 6 Helpful

New SIM card

Hi, how long does it take to receive a new sim once ordered online?. As I have made multiple orders however haven’t received anything..

Joel18 by Explorer
  • 445 Views
  • 3 replies
  • 1 Helpful

Cancelling my Home Broad band Contract

Hello, I tried to contact the customer hotline but I wasn't able to hold on anybody due to busy lines.Acc No : 816709637 I would like to cancel my contract as my terms ending 20/08/2021.

F2HWC by Visitor
  • 378 Views
  • 1 replies
  • 0 Helpful

Re: My EE - let us know what needs to be fixed

The myEE app does not allow me to view my add-ons. It has been like this for a week for me now. I just re-joined EE last week so I can't say if it was a problem before that. I've deleted and reinstalled the app twice but it hasn't resolved the proble...

AndyE17 by Explorer
  • 539 Views
  • 1 replies
  • 0 Helpful

Can't renew £1 Talk pack

I've been having the £1 Talk Pack for a number of years now.Today when it came to renew it early, it wasn't available anymore on the App. By texting ALL PACKS to 150, it gives me the option to renew it early by texting VIPTALK01.However, when I do it...

MPao by Explorer
  • 1681 Views
  • 3 replies
  • 1 Helpful

Charger port

Hi I have the oppo X2 find pro not had it a year yet will be a year Oct 25th but the charger port on the phone keeps releasing the charger cable, it fits fine in my son's or the Mrs , but won't stay in mine, I need to send it back but do I need all t...