I renewed my contact for 24 months why is my lifetime warranty no longer exists

[Christopher_G]

Hi @Bonneville5 

Welcome to the community.

What kind of phone do you have? Do you have a problem with it?

Chris​​​​​​​

[Chris_B]

@Bonneville5  Was this a sim only contract?   It’s it was then this is a new contract and your device has nothing to do with that contract  

 The  warranty was for the original contract and device and while you carried on using that contract even after the minimum term period.   By upgrading even to a sim only your no longer on the original contract.

[Bonneville5]

But is stil the same device

[Christopher_G]

Depending on the device, you may still have a warranty with the manufacturer, @Bonneville5

Chris

[Chris_B]

@Bonneville5  Your using a new contract and it’s doesn’t include the device that you already own regardless of how you got that device.