Why was my account closed 10 days earlier ??

[i3art]

Hi all,

So I have been an EE customer for 5+ years, I had a monthly contract for 24 months starting on 28th august 2019. Which logically thinking should end 28th august 2021.(I wanted it to end to go on Flexi plan)

Today I'm trying to make a call, and it says I don't have enough balance, then I try to call 150 whats going on, I need balance to call... I go on my EE app, I cant do anything because "your account is closed"

So, why was my account closed 10 days earlier ??

Thank you for help!

[XRaySpeX]

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@i3art wrote:

it says I don't have enough balance, then I try to call 150 whats going on, I need balance to call

Therefore you are no longer on contract but on PAYG or Flex. 

[i3art]

Well, of course no longer on contract, but the question is why they just cancelled the contract 10 days earlier than what I have paid for? - Even on the contract is says 24 months from 28th August 2019... I did call and asked to cancel it a month ago at the END of the contract, I have received no letter, no anything regarding when It will be stopped exactly... They just stopped it like that and can't make any calls, what a joke...

But it's ok I managed to get PAC code and just going somewhere else (Which sadly probably all providers does the same and don't care much about customers but just going somewhere else... that's the most I can do to show that I'm unhappy 😞 with EE )

[XRaySpeX]

No "of course" until now.! Your OP never said you called CS to cancel it but now you tell us.

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@i3art wrote:

I did call and asked to cancel it a month ago at the END of the contract,

It would seem that you gave your notice too early. EE require 30 days notice. by giving it on about 19 July your contract was cancelled on about 18 Aug. You needed to have given your notice on 29 July for contract to be cancelled on 28 Aug. N.B. Diff = 10 days as noted.

You can still make calls. You just need to top-up as you are now on Flex as requested.

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[mikeliuk]

Hi @i3art ,

In fairness to the service provider, I've recently joined about four months ago and my previous service provider also needed 30 days notice delivered on the day and could not set a fixed day ahead of that to move my SIM from contract to PAYG.

In your case, the better play would have either been to use your PAC with a new provider to cancel with the old service provider and save yourself the hassle, or to switch from contract to PAYG (I guess Flex is essentially this) to port at your leisure.

Personally I would never risk first cancelling a contract (Flex I guess is fine) and then trying to port the number as it's not clear to me whether that will always go smoothly. Good luck!