Appointments

[twinsa]

Hello, I need a replacement sim card. Do i need to make an appointment or can i just walk into an EE store?

[Chris_B]

@twinsa  The last information I seen was you needed to make an appointment I’ve not seen anything about you no longer have to.  It doesn’t hurt to call the store first to double check. Better then just turning up and you can not go in. 

[XRaySpeX]

Why do you want a replacement SIM?

If it's for a new phone, order a replacement SIM online with the same no., plan & if applicable, credit at Order a replacement SIM for £1.50. Otherwise phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

[twinsa]

Hi

I lost my phone, i went into store today they refused me one because i cant afford a passport and i dont drive, so royal waste of time. i really didnt want to wait 3-5 days delivery of one but looks like ill be phoneless for the weekend unfortunately.

[mikeliuk]

Hi @twinsa ,

It sounds like standard company policy to protect you and your credit record from financial fraud.

Imagine some random person could walk into the store with your details and run away with a phone an innocent person ends up having to pay for.

One play is to buy a phone outright from a trusted retailer such as Argos or Amazon and you'll likely have an unlocked phone which immediately belongs to you. Good luck!