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Appointments

twinsa
Explorer

‎19-08-2021 09:25 AM

Hello, I need a replacement sim card. Do i need to make an appointment or can i just walk into an EE store?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎19-08-2021 10:23 AM

@twinsa  The last information I seen was you needed to make an appointment I’ve not seen anything about you no longer have to.  It doesn’t hurt to call the store first to double check. Better then just turning up and you can not go in. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎19-08-2021 12:32 PM

Why do you want a replacement SIM?

 

If it's for a new phone, order a replacement SIM online with the same no., plan & if applicable, credit at Order a replacement SIM for £1.50. Otherwise phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
twinsa
Explorer
In response to XRaySpeX

‎19-08-2021 09:18 PM

Hi

I lost my phone, i went into store today they refused me one because i cant afford a passport and i dont drive, so royal waste of time. i really didnt want to wait 3-5 days delivery of one but looks like ill be phoneless for the weekend unfortunately.
0 Helpful
mikeliuk
Ace Contributor
Ace Contributor
In response to twinsa

‎19-08-2021 11:16 PM

Hi @twinsa ,

 

It sounds like standard company policy to protect you and your credit record from financial fraud.

 

Imagine some random person could walk into the store with your details and run away with a phone an innocent person ends up having to pay for.

 

One play is to buy a phone outright from a trusted retailer such as Argos or Amazon and you'll likely have an unlocked phone which immediately belongs to you. Good luck!

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