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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2649 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15520 Views
  • 51 replies
  • 65 Helpful

2 sim cards with a new EE WiFi Mini?

When I bought my EE mini I was sold 2 sim cards. A 1-month card and a 24m card. Why is that? If I was told, I've since forgotten.

LHICons by Investigator
  • 973 Views
  • 4 replies
  • 0 Helpful

BT Sport with Large Screen Ultimate confirmation

Hi, I’ve added this to my account (a few issues but the EE team was great in this instance). Now I was assured by the two members of the EE team that I spoke to that this add on now includes Ultimate and therefore I can watch the upcoming games this ...

BMox81 by Investigator
  • 5418 Views
  • 8 replies
  • 0 Helpful

4g EE router issues

We are having a continuous issue with the 4g router. We will be working away and all of a sudden everything loses connection - phones, computers, tv. The router has all its lights on, our equipment can see the router and shoes signal, but nothing can...

Resolved! Smart WiFi won't connect

I seem to be having a problem with one of my Smart Wifi discs. It will connect the the router OK using the Ethernet cable, but when I disconnect the Ethernet and leave it to connect via wifi it simply refuses to connect, and I get the blue flashing l...

AJP4 by Investigator
  • 1859 Views
  • 2 replies
  • 1 Helpful

Perks Account Deactivated

As with others here, I'm met with an 'Account Deactivated' message when attempting to log in to my Perks account, and this message remains following a Password reset. Is it possible to get my account re-activated?

jree1 by Visitor
  • 344 Views
  • 1 replies
  • 0 Helpful

Unable to view my bill

I received notification my monthly broadband bill has been prepared. I can log into my account, see there is a bill but when I download it, I only get the first page!i have tried both within the app and via the webpage. It is also the same for previo...

Both upgrade are the same

Im looking for some people's opinions on what might be the best course of action, I'm close to being able to upgrade and the early upgrade date and standard upgrade dates are the same, they're both the 8th of October, I was wondering if it might be w...

Resolved! iPhone 11

Hello, just got a new iPhone 11, put my SIM card in and it says add data plan.any help much appreciated.thanks

reddogcd by Explorer
  • 1503 Views
  • 5 replies
  • 2 Helpful

swap my esim from an existing GW3 to GW4

I have an existing GW3 contract, but I have just been gifted a GW4. I have been trying to swap my existing esim from GW3 to GW4. The support engineer said it could be done could do it. That will take 24 hours. I only saw on my GW4 this morning that t...