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My second mobile account seems to have disappeared. How do I retrieve it?

Sentimental
Investigator
Investigator

‎20-08-2021 11:19 PM

 
0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎20-08-2021 11:34 PM

@Sentimental : Please explain your issue in greater detail so we may be able to help you with it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Sentimental
Investigator
Investigator
In response to XRaySpeX

‎21-08-2021 09:05 AM

Hi XraySpeX,

 

I recently added a second phone (my uncle's) to my pay monthly account. A few days ago, I checked his data usage and then logged in yesterday to check again but couldn't locate his account...anywhere! Do you know what's happened? 

 

Many thanks.

0 Helpful
Christopher_G
EE Community Support Team
In response to Sentimental

‎21-08-2021 10:55 AM

When you log into the desktop My EE site, is the other number on the drop-down list in the top-right corner, @Sentimental?

 

Chris

Sentimental
Investigator
Investigator
In response to Christopher_G

‎21-08-2021 12:54 PM

Hi Chris, no it doesn't but strangely it was there at the start of this week!

 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Sentimental

‎21-08-2021 01:19 PM

I'd recommend speaking with our technical support team, @Sentimental.

 

They'll be able to check that everything is set up as it should be from our side.


Chris