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Linked mobile and data sharing has disappeared from my account?

Peet2y
Visitor

‎14-12-2021 03:19 PM

My linked mobile (for my daughter) had vanished along with the data sharing function? Why has the link disappeared as I haven’t changed anything????? I always gift data and now have no way of doing so?? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎14-12-2021 03:43 PM

@Peet2y if the device it’s no longer there perhaps you need to call customer services to enquire why.  If it’s not there it’ll explain why data gifting isn’t there. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Chris_B

‎14-12-2021 06:33 PM

Where are you? If outside EU and your allowances refresh you can't gift until you are back in the UK. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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