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Community Activity
Stopped making calls while roaming
I came to Lanzarote 5 days ago. I bought the 7 day roaming pass and enabled a spending cap. I could call out the first two days, but since then it says number not valid. That is the same for calls to the UK or to Lanzarote numbers. Data is still work...
My roaming is free with contract but will not work whilst I’m away
I have roaming all round included in my package I have just arrived in the USA my phone will not work I have had to buy an extra day pass just to be able to use my Apple Pay and get my holiday details up for150 are currently shut to call can someone ...
AirPods with 24 month Apple Music - I can't add the Apple Music pass?
Approximately a week ago, I've added AirPods to my EE account in a 24 month deal and the 24 month bundle was the deal clincher for me. Unfortunately I received no activation the Apple Music with my package or via text/email. When I spoke to EE they a...
Beats with 24 month Apple Music offer doesn’t work
I ordered Beats Studio Buds + with 24 month free Apple Music and data pass. I received the buds, no additional vouchers or paper work, so I expected the Apple Music to be applied automatically, but it wasn't.I contacted EE who tried to reset and appl...
Managing Call Protect
Hello, We were recently moved from BT to EE. However the EE website doesn't seem very complete. I have tried logging in to our EE account to manage the Call Protect feature on our Digital Voice phone but each time I just get a page that says "SOR...
New Broadband order - when does the tracking update?
Evening, I placed a new BB order on the 9th - switching from BT 900Mbps to EE 1`.6Gbps.When looking to track the order it simply says - Thanks for your order.We're just updating our records. Check back later and you'll see all your order details here...
Re: Contract ended but still being charged!
Same thing happened to me - I took out 2 phone contracts - for 2years - I know the monthly cost is calculated as 2 payments, the phone cost to be paid by the contract end date, and the tariff including data messages calls etc. So why after the 2 yea...
EE Smart Hub (2023) and the App
Hello,So I gave up, for now, on the Smart Hub Plus due to it's instabilities and bugs, and back to using the Smart Hub (2023) that I acquired elsewhere.Is this router meant to be able to interact with the App in the same way the Smart Hub Plus does? ...
Fiber to the cabinet
HiDo EE still do this as when i try to search Broadband deals it just gives me Full Fibre broadband deals. I only do basic online stuff so don't really need Full fibre & FTTC is less hassle i guess.Thanks
