Netflix

[Kami69]

Hi I activated my Netflix smart benefit yesterday and it states it is now in use. I never received any activation code so I assume EE have just taken over my original Netflix account automatically? If so, do I need to cancel my payments for the original Netflix account or is there something else I need to do? Not quite sure as my Netflix account never stopped working or asked me to sign in again.

[Chris_B · Accepted solution]

@Kami69  EE haven’t taken over anything yet if they don’t know your Netflix account.  Your Netflix account needs to be linked to your EE account. 

[Kami69]

Thanks Chris. Any idea how these get linked?

[Christopher_B]

Hi @Kami69

I hope you're well and having a nice day, are you up to much or is it a chilled one? 

Can i please just check, if you pop onto your My EE app. Is Netflix showing under your add-ons and Smart Benefits?

Thanks 

Chris

[Kami69]

Hi Christopher

A nice chilled one today thanks for asking. Yes the Netflix benefit is available and I've selected it. It says the benefit is now currently in use.

[Christopher_B]

Thanks @Kami69

Since taking it as a benefit, have you had a text with a link to set everything up? 

Thanks 

Chris

[Kami69]

Hi Chris

Yes I've had the text with the link to activate Netflix. When I click the link it states nothing to activate.

[Kami69]

[Christopher_B]

Thanks @Kami69

As this is taking you this page the best thing to do is have a chat with our customer care team.

They'll be able to access your account and take a closer look into this with you.

Thanks 

Chris 

[carukia]

I've been having exactly the same problem. I received a text from EE a couple of days ago saying that they're aware of the issue and are trying to fix it. No indication of the how long it's going to take.